Help & FAQ

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Selecting Glasses • Offers • Ordering & Payment • Delivery • 28 Day Returns • 6 Month Guarantee • Cookie Policy • GDPR Compliance • Terms & Conditions

Selecting Glasses

Eyecats stocks a wide range of eyewear including ready to wear reading glasses, blue light glasses as well as glasses accessories.

What strength (power/dioptre) should I choose?

There are a number of ways to determine the ideal strength reading glasses and reading sunglasses for you. Please note that in the interests of eye health we recommend regular eye tests and consultation with an optician and these options are in no way a replacement for this.

Your Optician: Your optician will be able to tell you what strength ready-to-wear reading glasses are most suitable for you either from your current glasses prescription or at the completion of an eye test.

Eye Chart: Alternatively, as a good approximate guide to your reading strength please download and print out our eye chart which is in PDF format. It is exactly A4 in size so must be printed onto A4 paper in it’s actual size with no page scaling, resizing or fitting selected. The eye chart must be printed in order to ensure correct results as on-screen sizes vary between computers.

Download Eye Chart

Please note: You are welcome to return any items within 28 days of dispatch for an exchange or refund should they prove unsuitable - please see the returns section on this page for more information.

What size of frame should I choose?

All our reading glasses, blue light glasses, reading sunglasses and sunglasses can be sorted by frame width and full frame specifications, including all dimensions, are listed on the item page and within the quick look feature. Frame width is measured as the distance from one side of the frame to the other at the widest point. As a guide, a narrow frame width is considered to be anything up to 131mm, a regular size from 132 to 138mm and a wide frame from 139mm and upwards.

For frame width sorting by type of glasses please see the following links:

Reading Glasses: Widest Reading Glasses: Narrowest Blue Light Glasses: Widest Blue Light Glasses: Narrowest

What quality standards do your glasses meet?

All our glasses are CE certified and all reading sunglasses and sunglasses feature UV protection.

Do you sell glasses with clear lenses, also known as plano lenses, fashion glasses or zero strength?

We stock a range of glasses available with clear lenses, this includes a selection of blue light glasses which reduce blue light from digital screens. Please select strength +0.00 when ordering.

Can you make up my glasses prescription?

Eyecats sells ready-to-wear reading glasses and reading sunglasses rather than prescription glasses and we are not an opticians so unfortunately we are unable to make up your prescription.

Can I purchase your reading glasses and get prescription lenses put in them by you or an optician?

Unfortunately we cannot recommend or guarantee changing the lenses in our reading glasses since they are not designed for this purpose and are manufactured with the same strength in both lenses. Additionally, since we are not an opticians we are unable to make up any form of prescription.

Can I have different strengths in each lens?

We sell ready-to-wear reading glasses and reading sunglasses which are manufactured with the same strength in both lenses. Therefore we are unfortunately unable to offer glasses featuring different strengths in each lens.

For more information about reading glasses and their purpose please see our buying guide:

Reading Glasses Buying Guide

Offers

We believe we have a very compelling ongoing offer - on all our glasses Buy Any 2, Add a 3rd Free. This is a mix and match offer across all ranges of glasses and all further multiples, of any two pairs added to your basket and choose an additional pair free. The discount will be displayed at the basket and calculated automatically. Please note that to enjoy this offer items must purchased at the same time on the same order.

Ordering & Payment

For all reading glasses and reading sunglasses please select the strength you require and then click or tap the add to basket button. For all reading glasses and reading sunglasses alongside the strength is listed the availability and if a strength is listed as ‘In Stock’ this means it is available for dispatch and can be added to your basket. All other items listed on our website are in stock and available.

At the basket you can choose to check out securely and directly with us where we accept Visa, Mastercard and American Express or alternatively with PayPal, Apple Pay or Google Pay.

We charge a flat rate for delivery. Within the UK, including the Channel Islands and the Isle of Man, this is £3.25. For all other serviced countries this is £11.00.

Please note that at the present time, due to recent customs changes, we are unable to send any orders to countries inside the EU. We apologise for any inconvenience. We are continuing to work on this issue and hope to be able to reintroduce this service in the future.

Once your order is complete you will be given an order number and a confirmation email with full details will be sent to the email address you provided during checkout. This will arrive within a few minutes but if not received please check your spam/junk folder in case it has been filtered. If you have any further queries about your order please contact us and we will be happy to he

Can I order over the phone?

Yes, we can take orders over the phone if you prefer - please give us a call on 01564 336 555 between 9AM-5PM Monday - Friday (excluding bank holidays) and we will be happy to help.

Can you ship overseas?

Yes, we can ship to most countries in the world with the exception of those within the EU. You can select the destination for your order during the checkout. International delivery times are usually 7-10 working days although please note it can take longer depending on the carriers involved.

We regret that at the present time, due to customs changes, we are unable to send any orders to countries inside the EU. We apologise for any inconvenience. We are continuing to work on this issue and hope to be able to reintroduce this service in the future.

Can I have a VAT invoice?

A VAT invoice is included with your order. If you have misplaced it or require another please contact us and we can forward a copy by email.

Delivery

You will receive another email when your order has been dispatched.

All orders placed before 3PM Monday to Friday, excluding bank holidays, are sent the same day. Orders placed after 3PM, on bank holidays and over the weekend are sent on the next working day.

All orders from within UK (including the Channel Islands and the Isle of Man) are sent First Class Royal Mail. This service is not tracked and usually takes 1-2 working days, with 90% delivered the next working day. Orders of £50 and over in value will require a signature.

All orders from outside the UK are sent Royal Mail International. Delivery times are usually 7-10 working days although please note it can take longer depending on the carriers involved.

We regret that at the present time, due to customs changes, we are unable to send any orders to countries inside the EU. We apologise for any inconvenience. We are continuing to work on this issue and hope to be able to reintroduce this service in the future.

All orders are sent to the delivery address specified during the checkout. Please note that providing the correct address is solely the customer's responsibility and we cannot be held liable for non receipt of goods due to an incorrect address.

If I order before 3PM Monday to Friday, when will I receive my delivery?

With the exception of bank holidays then within the UK (including the Channel Islands and the Isle of Man) you will usually receive your order the next working day (with a 90% likelihood), or the following working day at the latest.

For Europe and for the rest of the world delivery times are 3-5 and 5-7 working days respectively although it can take longer depending on the carriers involved.

Will I need to sign for the delivery and will it fit through my letterbox?

With the exception of larger orders for over six pairs of glasses, almost all orders are sent in parcels which will fit through a standard letterbox. Orders from within the UK of £50 and over in value will require a signature.

I haven’t received my order?

It is very rare that there are problems with delivery however if you have any queries regarding the delivery of your order or you have not received it within the time frames listed above please contact us and we will be very happy to help.

28 Day Returns

You are welcome to return any items within 28 days of dispatch for an exchange or refund.

All items must be returned in their original condition and a returns form with instructions is supplied with every order. When returning any items we recommend obtaining a proof of posting as they are returned at the customer's own risk until received. Our return address is: Customer Returns, Eyecats, 6 Milverton Road, Knowle, Solihull, B93 0HY, United Kingdom.

Please note we do not cover return shipping costs however there is no charge to process and dispatch an exchange. Also, we have an ongoing offer providing a £5 discount for every multiple of two reading glasses, reading sunglasses and sunglasses purchased. In accordance with this offer, please be aware that in the case of returns, most notably partial returns, the refund amount is calculated based on the price of the remainder of the order. Please note therefore that certain multiples of the £5 discount may no longer apply.

How long will it take to receive my refund/receive my exchange?

Refunds and exchanges are processed within 14 working days of being received and we will confirm by email once your request has been actioned. In the case of exchanges, once it has been dispatched the delivery time will be the same as for all new orders. Refunds normally take 3-4 working days to clear although occasionally it can take a few days longer depending on the banks involved.

6 Month Guarantee

We provide a six month guarantee on all items effective from the date of dispatch. If an item should prove faulty within this period we will provide an exchange or refund.

What are the terms of the six month guarantee?

Subject to fair and reasonable wear and tear if any item should prove faulty within six months from the date of dispatch we will replace or refund it for you.

I believe my glasses are faulty - what should I do?

We work hard to ensure every customer is provided with a thoroughly checked product of high quality. If however you have experienced an issue with an item you have purchased please contact us and we will be happy to help.

Cookie Policy

What are cookies?
Cookies are small text files stored on your internet connected device that are used to store custom settings. It is possible to manage and delete these cookies within the settings of your browser. Please note that disabling cookies will prevent you from purchasing items from our website and affect functionality however you will still be able to browse. If you would like any help checking out you are most welcome to contact us by calling 01564 336 555 (Mon-Fri 9AM-5PM) as we can also take orders over the phone.

How do we use cookies?
The Eyecats website uses cookies for essential site function, so we can monitor traffic, provide a better service and show relevant ads.

What types of cookies do we use?

Functional cookies
We use functional first party cookies for storing items placed in the basket and your cookie settings themselves. We also use a temporary session cookie for saving information entered into forms on our website, including that provided during the checkout (this is not retained after the browser is closed). We also use functional anonymous third party cookies to help us provide a better service by monitoring website traffic and orders (via Google Analytics). Additionally when checking out via the Eyecats checkout our third party payment service provider (Stripe) uses cookies which are necessary for us to process card payments on our website.

Non-functional cookies
We also use some non-functional third and first party cookies to display relevant ads and monitor related traffic (from Google, Facebook and Bing). These are optional and require user consent. You currently Opt-Out of non-functional cookies on the Eyecats website.

GDPR Compliance

As a business we are fully committed to GDPR (General Data Protection Regulation) compliance and the protection of our customer’s data.

What data do we hold about you and how do we collect it?
For all customers, we hold information relating to each purchase. This includes items bought, full name, address, phone number and email address. It is important to note, we store no customer payment details.

How is your data processed and what do we do with it?
We only use customer data to process an order and handle any queries relating to that order. For customer’s that sign-up to receive updates about our latest offers and products we send regular communications by email only.

Where is your data held and is it secure?
All pages and data transferred to and from our website is sent over an encrypted connection provided by an SSL certificate. Once customer data is received it is then stored on our secure server. It is our priority to treat customer data with the utmost care and take every appropriate step to protect it.

Do we share data with anyone else?
We do not share any personal data with third parties except where consent is provided. For more information please see our cookie policy as detailed above.

What are your rights over your personal data?
You have a number of different rights regarding your personal data. You have the right to access the personal data we hold about you. This will be provided by us free of charge and in a reasonable time frame. You also have the right for this data to be corrected when incorrect, out of date or incomplete. Should you wish for us to remove all of your data which we hold, you can request this by contacting us at any time.

Who do I contact for data enquiries?
For all data enquiries, please contact us via any of the following methods stating your request; email: enquiries@eyecats.com, phone: 01564 336 555 or mail: Eyecats, 6 Milverton Road, Knowle, Solihull, B93 0HY, United Kingdom. You can also send us an email via online form on our contact us page.

Contacting the regulator
If you feel that your data has been handled incorrectly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to lodge a complaint with the Information Commissioners Office. You can contact them by phone on 0303 123 1113 or go online to www.ico.org.uk/concerns.

Terms & Conditions

The terms and conditions of the Eyecats website are detailed below, please read them carefully. We may vary these terms from time to time. Please check them before you make a purchase.

Use of the Eyecats website and any purchases made through it constitutes an agreement to abide by the terms and conditions detailed below. Any contracts or agreements formed between the customer and Eyecats by means of the website shall be governed and interpreted by English law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.

We have ensured that the information relating to the products on our website is as accurate as possible. Pictures of each product can be expanded to offer a more detailed view but vision of the product depends on the monitor display and resolution capability of your device.

Prior to placing an order please also read the rest of the information on this page. This information also forms part of the terms and conditions and contains important details about your order.

At the point when a purchase has been made and a confirmation email has been received by the customer there then exists a binding agreement under our terms and conditions between Eyecats and the customer. Payment is taken immediately for orders and goods will not be dispatched until receipt of payment. Product ownership passes to the customer once we have received payment in full and the customer has received the goods.

Compliance with the Opticians Act 1989

Please note that to comply with the Opticians Act 1989, the intended user for all purchases of reading glasses and reading sunglasses must not be aged under 16 years or registered visually impaired.

Additionally, for the purchase of reading glasses in strengths +4.50 and +5.00 this must be in accordance with a written prescription issued within the previous two years.