Help & FAQ

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Selecting Glasses • Offers • Ordering & Payment • Delivery • 28 Day Returns • 6 Month Guarantee • Cookie Policy • GDPR Compliance • Terms & Conditions

Selecting Glasses

EyeCats stocks a wide range of eyewear including ready to wear reading glasses and blue light glasses as well as glasses accessories.

What strength (power/dioptre) should I choose?

Most people start to require reading glasses for reading and close work around the age of 45 and would normally start with a low corrective strength such as +1.00. Over time higher strengths usually become necessary to maintain reading clarity at a comfortable distance.

If you are uncertain as to your ideal strength we would recommend speaking with your optician who will be able to advise, either from your current glasses prescription or at the completion of an eye test.

You are welcome to return any items within 28 days for a refund should they not prove suitable. In this way you can make sure the strength you have selected works for you. Please see the returns section of this page for full details.

Please note that in the interests of eye health we recommend regular eye tests and consultation with an optician.

What quality standards do your glasses meet?

All our glasses are CE certified and all reading sunglasses feature full UV400 sun protection.

Do you sell glasses with clear lenses/without correction?

We stock a range of blue light glasses, available with clear lenses/without correction. These glasses reduce the blue light from digital screens. Please select strength +0.00 when ordering.

Can you make up my glasses prescription?

EyeCats sells ready-to-wear reading glasses rather than prescription glasses and we are not an opticians so unfortunately we are unable to make up your prescription.

Can I purchase your reading glasses and get prescription lenses put in them by you or an optician?

Unfortunately we cannot recommend or guarantee changing the lenses in our reading glasses since they are not designed for this purpose and are manufactured with the same strength in both lenses. Additionally, since we are not an opticians we are unable to make up any form of prescription.

Can I have different strengths in each lens?

We sell ready-to-wear reading glasses which are manufactured with the same strength in both lenses. Therefore we are unfortunately unable to offer glasses featuring different strengths in each lens.

Offers

We believe we have a very compelling ongoing offer - on all our glasses Buy Any 2 & Get FREE Delivery. This is a mix and match offer across all ranges of glasses. The discount will be displayed at the checkout and calculated automatically. Please note that to enjoy this offer items must purchased at the same time on the same order.

Ordering & Payment

For all reading glasses and blue light glasses please select the strength you require and then click or tap the add to cart button. Any item which is available to be added to your cart is in stock and ready for dispatch.

We charge a flat rate of £3.25 for delivery and can send orders to anywhere within the UK, including the Channel Islands and the Isle of Man.

Once your order is complete you will be given an order number and a confirmation email with full details will be sent to the email address provided during checkout. This will arrive within a few minutes but if not received please check your spam/junk folder in case it has been filtered. If you have any further queries about your order please contact us and we will be happy to help.

Can I order over the phone?

Yes, we can take orders over the phone if you prefer - please give us a call on 01564 336 555 between 9AM-4:30PM Monday - Friday (excluding bank holidays) and we will be happy to help.

Can you ship overseas?

At present shipping is limited to anywhere within the UK, including the Channel Islands and Isle of Man. We are working to increase shipping options however and hope to be able to introduce international delivery in the near future.

Can I have a VAT invoice?

A VAT invoice can be downloaded for any order. Please either log into your account on our website and select the required order or follow the View your order button on the order confirmation or dispatch emails. Please see the VAT invoices section on the relevant order details page for the download link.

Delivery

You will receive another email when your order has been dispatched.

All orders placed before 3PM Monday to Friday, excluding bank holidays, are sent the same day. Orders placed after 3PM, on bank holidays and over the weekend are sent on the next working day.

All orders from within UK (including the Channel Islands and the Isle of Man) are sent Royal Mail Tracked 48. This service usually takes 2-3 working days. You will also receive tracking update emails from the Royal Mail.

All orders are sent to the delivery address specified during the checkout. Please note that providing the correct address is solely the customer's responsibility and we cannot be held liable for non receipt of goods due to an incorrect address.

If I order before 3PM Monday to Friday, when will I receive my delivery?

With the exception of bank holidays then within the UK (including the Channel Islands and the Isle of Man) you will usually receive your order within 2-3 working days (with a 90% likelihood of 2 days).

Will I need to sign for the delivery and will it fit through my letterbox?

With the exception of larger orders for over six pairs of glasses, almost all orders are sent in parcels which will fit through a standard letterbox.

I haven’t received my order?

It is very rare that there are problems with delivery and your parcel can be fully tracked by following the links in the emails from EyeCats and the Royal Mail. If however you have any queries regarding the delivery of your order or you have not received it within the usual time frames please contact us and we will be very happy to help.

28 Day Returns

You are welcome to return any items within 28 days of dispatch for a refund.

All items must be returned in original condition. A returns form with instructions and returns address label is supplied with every order. Please note, we do not cover return shipping costs and recommend obtaining a proof of posting as items are returned at the customer's own risk. Our return address is: Customer Returns, EyeCats, PO Box 18813, Solihull, B93 3NB, United Kingdom.

How long will it take to receive my refund?

Returns are usually processed within 7 days of being received and we will confirm by email. Refunds normally take 3-5 working days to clear.

6 Month Guarantee

We provide a six month guarantee on all items effective from the date of dispatch. If an item should prove faulty within this period we will provide an exchange or refund.

What are the terms of the six month guarantee?

Subject to fair and reasonable wear and tear, if any item should prove faulty within six months from the date of dispatch we will replace or refund it for you.

I believe my glasses are faulty - what should I do?

We work hard to ensure every customer is provided with a thoroughly checked product of high quality. If however you believe there is an issue with any item you have purchased please contact us and we will be happy to help.

Cookie Policy

What are cookies?
Cookies are small text files stored on your internet connected device that are used to store custom settings. It is possible to manage and delete these cookies within the settings of your browser. Please note that disabling cookies will prevent you from purchasing items from our website and affect functionality however you will still be able to browse. If you would like any help checking out you are most welcome to contact us by calling 01564 336 555 (Mon-Fri 9AM-4:30PM) as we can also take orders over the phone.

How do we use cookies?
The EyeCats website uses cookies for essential site function, so we can monitor traffic, provide a better service and show relevant ads.

What types of cookies do we use?

Functional cookies
We use functional first party cookies for storing items placed in the basket and your cookie settings themselves.

Non-functional cookies
We also use some non-functional third and first party cookies to display relevant ads and monitor related traffic. These are optional and require user consent via the cookie banner which is displayed on first accessing our website.

GDPR Compliance

As a business we are fully committed to GDPR (General Data Protection Regulation) compliance and the protection of our customer’s data.

What data do we hold about you and how do we collect it?
For all customers, we hold information relating to each purchase. This includes items bought, full name, address, phone number and email address.

How is your data processed and what do we do with it?
We only use customer data to process an order and handle any queries relating to that order. For customer’s that sign-up to receive updates about our latest offers and products we send regular communications by email only.

Where is your data held and is it secure?
All pages and data transferred to and from our website is sent over an encrypted connection provided by an SSL certificate. It is our priority to treat customer data with the utmost care and take every appropriate step to protect it.

Do we share data with anyone else?
We do not share any personal data with third parties except where consent is provided. For more information please see our cookie policy.

What are your rights over your personal data?
You have a number of different rights regarding your personal data. You have the right to access the personal data we hold about you. This will be provided by us free of charge and in a reasonable time frame. You also have the right for this data to be corrected when incorrect, out of date or incomplete. Should you wish for us to remove all of your data which we hold, you can request this by contacting us at any time.

Who do I contact for data enquiries?
For all data enquiries, please contact us via any of the following methods stating your request; email: enquiries@eyecats.com, phone: 01564 336 555 or mail: EyeCats, PO Box 18813, Solihull, B93 3NB, United Kingdom. You can also send us a message via online form on our contact us page.

Contacting the regulator
If you feel that your data has been handled incorrectly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to lodge a complaint with the Information Commissioners Office. You can contact them by phone on 0303 123 1113 or go online to www.ico.org.uk/concerns.

Terms & Conditions

The terms and conditions of the EyeCats website are detailed below, please read them carefully. We may vary these terms from time to time. Please check them before you make a purchase.

Use of the EyeCats website and any purchases made through it constitutes an agreement to abide by the terms and conditions detailed below. Any contracts or agreements formed between the customer and EyeCats by means of the website shall be governed and interpreted by English law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.

We have ensured that the information relating to the products on our website is as accurate as possible. Pictures of each product can be expanded to offer a more detailed view but vision of the product depends on the monitor display and resolution capability of your device.

Prior to placing an order please also read the rest of the information on this page. This information also forms part of the terms and conditions and contains important details about your order.

At the point when a purchase has been made and a confirmation email has been received by the customer there then exists a binding agreement under our terms and conditions between EyeCats and the customer. Payment is taken immediately for orders and goods will not be dispatched until receipt of payment. Product ownership passes to the customer once we have received payment in full and the customer has received the goods.

Compliance with the Opticians Act 1989

Please note that to comply with the Opticians Act 1989, the intended user for all purchases of reading glasses must not be aged under 16 years or registered visually impaired.

Additionally, for the purchase of reading glasses in strengths +4.50 and +5.00 this must be in accordance with a written prescription issued within the previous two years.